Privacy Policy

1. Introduction

Golden Flame General Trading LLC ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you visit our website or engage with our trading services.

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, company name, job title.
• Contact Data: Email address, phone number, business address.
• Transaction Data: Details of inquiries, quotes, and contracts.
• Technical Data: IP address, browser type, time zone, pages visited (via cookies).

3. How We Collect Information

We collect data through:

• Direct interactions (inquiry forms, email, phone calls).
• Automated technologies (cookies, server logs).
• Third parties (trade references, public registries).

4. How We Use Your Information

We process personal data for the following legitimate business purposes:

• Responding to inquiries and providing quotations.
• Performing contractual obligations and managing transactions.
• Conducting due diligence and compliance checks (KYC/AML).
• Improving our website and user experience.
• Complying with legal and regulatory requirements.

5. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share information with:

• Service providers (IT support, cloud hosting, email services).
• Professional advisors (auditors, lawyers, insurers).
• Regulatory authorities or law enforcement when required by law.
• Banks and financial institutions to facilitate payments.

All third parties are contractually obligated to protect your data.

6. International Transfers

As a global trading company, your data may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined, or as required by law (typically 5-7 years for commercial records). Thereafter, data is securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse. This includes encryption, access controls, and regular security assessments.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal data.
• Object to or restrict processing.
• Data portability.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at privacy@goldenflametrading.com.

10. Cookies

Our website uses essential cookies to function properly. We may also use analytics cookies to understand usage. You can manage cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page with the effective date noted above.